Shipping policy

SHIPPING POLICY

Last updated: August 6, 2026

At Sonoria Box, we ship our miniature worlds to customers around the globe. We work with international fulfillment partners and trusted carriers to provide reliable, fully tracked delivery.

DELIVERY ESTIMATES

Estimated delivery times begin once your order has been dispatched. Business days exclude weekends and public holidays.

United States

Orders are shipped from our regional fulfillment network or from Asia via tracked UPS services and typically arrive within 3–5 business days.

Duties and taxes are included, so there should be no additional import charges upon delivery.

United Kingdom & Europe

Orders are shipped from Germany, Belgium, or our Asia fulfillment center and typically arrive within 4–7 business days.

Duties and taxes are included, so there should be no additional import charges upon delivery.

Canada

Orders are shipped from Asia via tracked international delivery and typically arrive within 4–9 business days.

Australia

Orders are shipped from Perth or our Asia fulfillment center and typically arrive within 4–7 business days.

Asia

Orders are shipped from our Asia fulfillment center and typically arrive within 3–7 business days.

Rest of the World

Orders are shipped from our Asia fulfillment center and typically arrive within 4–12 business days.

Please note that delivery estimates are not guaranteed. Customs inspections, severe weather, public holidays, carrier disruptions, remote delivery locations, and other circumstances outside our control may occasionally cause delays.

ORDER TRACKING

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take 24–72 hours to update after the carrier receives your parcel.

If your tracking information has not updated for several business days, please contact us and we will assist you.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please check the following information carefully before submitting your order:

Recipient name
Street address
Apartment, suite, or unit number
City
State, province, or region
Postal code
Country
Telephone number

If you notice an error, contact us as soon as possible at koo250948@gmail.com.

We will try to update the address before dispatch, but address changes cannot be guaranteed once an order has entered fulfillment or has been transferred to the carrier.

We are not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete address information supplied by the customer.

CUSTOMS, DUTIES, AND TAXES

For shipping routes described as duties and taxes included, applicable import charges are covered through the selected delivery service.

For destinations or delivery services where import charges are not included, the customer may be responsible for customs duties, import taxes, brokerage charges, or local handling fees imposed by the destination country.

These charges are determined by local authorities and are outside the control of Sonoria Box.

SPLIT SHIPMENTS

If your order contains multiple products, they may occasionally be shipped separately due to inventory availability or fulfillment location.

When this happens, you may receive more than one parcel and more than one tracking number. You will not be charged additional shipping fees because an order is divided into separate shipments.

DELIVERY ATTEMPTS

Depending on the carrier and destination, a signature may be required.

If no one is available to receive the parcel, the carrier may:

Attempt delivery again
Leave the parcel in a safe location
Deliver it to a local collection point
Contact the recipient for further instructions
Return the parcel to the sender

Customers are responsible for monitoring tracking information and collecting parcels from designated collection points within the carrier’s stated time limit.

If a parcel is returned because it was not collected, the address was incorrect, or delivery was repeatedly refused, additional reshipping charges may apply.

DELIVERED BUT NOT RECEIVED

If tracking shows that your parcel has been delivered but you cannot locate it, please:

Check around the delivery location
Ask household members or neighbors
Check with your building reception or mailroom
Contact the carrier using the tracking number

If the parcel still cannot be located, contact us at koo250948@gmail.com as soon as possible. We will review the tracking information and assist with the carrier investigation where applicable.

LOST OR MISSING PARCELS

A parcel is not considered lost while it remains in active transit or is experiencing a temporary carrier delay.

If tracking has stopped updating for an extended period, contact us and we will investigate with the shipping carrier.

Where the carrier confirms that a parcel has been lost in transit, we will arrange an appropriate solution, which may include a replacement or refund depending on the circumstances.

INSURED SHIPPING

If you purchased insured shipping and your parcel is confirmed as lost or missing in transit, we will investigate the shipment and arrange a replacement where applicable.

Insurance does not cover:

Incorrect or incomplete addresses supplied by the customer
Parcels left uncollected from a carrier location
Delivery refusal
Theft occurring after confirmed delivery
Damage caused after delivery
Unauthorized forwarding or address changes

DAMAGED PACKAGES

If your order arrives visibly damaged, photograph the following before discarding any packaging:

The outside of the shipping package
The shipping label
The damaged area
The product and internal packaging
Any damaged or missing components

Contact us within 7 days of delivery at koo250948@gmail.com and include your order number and photographs.

Damage to an individual component does not always require the entire kit to be returned. Where appropriate, our Completion Guarantee may allow us to send the required replacement component.

SHIPPING DELAYS

Although most orders arrive within the estimated delivery window, international shipments may occasionally be delayed because of:

Customs inspections
Carrier congestion
Public holidays
Extreme weather
Natural disasters
Remote delivery locations
Incorrect address information
Local postal disruptions
Events outside our reasonable control

A delivery delay alone does not automatically mean that a parcel is lost.

ORDER CANCELLATIONS

Contact us immediately if you need to cancel an order.

We will try to stop the order before dispatch, but cancellation cannot be guaranteed once fulfillment has started or the parcel has been transferred to the carrier.

Orders that have already been dispatched must be handled according to our Return and Refund Policy.

CONTACT INFORMATION

Questions about shipping or delivery should be sent to:

Trading Name: Sonoria Box

Legal Business Name:
Nanping City Yanping District Xinjieming Trading Co., Ltd.

Email:
koo250948@gmail.com

Registered Business Address:
Room 2101, Unit 1, Building 2, Zone C, Shijixingcheng,
No. 7 Makeng Road, Yanping District,
Nanping, Fujian, China

Business Phone Number:
+86 180 3978 5276

Business Registration Number / Unified Social Credit Code:
91350702MAKJYG2K62